Privacy Policy

1. Introduction

Welcome to CleanReserve ("we," "our," or "us"). We are committed to protecting your privacy and being transparent about how we collect, use, and protect your information. This Privacy Policy explains our practices regarding data collection and usage for both our website (clean-reserve.guideai.online) and our macOS application (CleanReserve).

By using our website or downloading our software, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Website Usage

When you visit our website, we may collect the following information:

• Download Logs: When you download CleanReserve, we log basic information including:
  • IP address (anonymized when possible)
  • User agent (browser and operating system information)
  • Referrer URL (the page you came from)
  • Download timestamp
  • Product version downloaded
• Optional Email Address: If you choose to provide your email address during download, we collect it to send you product updates and security notifications. Providing your email is completely optional.
• Automatically Collected Data:Standard web server logs may include your IP address, browser type, device information, and pages visited. This data is used for website operation and security purposes.

2.2 CleanReserve macOS Application

The CleanReserve macOS application does NOT collect, transmit, or store any personal information or data.

• All processing happens locally on your Mac
• No internet connection is required or used
• No analytics, tracking, or telemetry data is collected
• No file data or personal information is transmitted
• The app works completely offline and never connects to any server

3. How We Use Your Information

We use the information collected from our website for the following purposes:

• Product Updates: If you provided your email address, we may send you notifications about new versions, security updates, and important product information
• Download Analytics: We use download logs to understand usage patterns and improve our product
• Security: We use IP addresses and other technical data to protect our website from abuse and security threats
• Legal Compliance: We may use information to comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies and Tracking Technologies

We do not use cookies, tracking pixels, or any other tracking technologies on our software.

Our website does not use analytics services (such as Google Analytics), advertising networks, or any third-party tracking tools. Your visit to our website is not tracked for marketing or analytics purposes.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data is stored on secure servers with access controls
• We use encryption for data in transit (HTTPS)
• Access to personal data is limited to authorized personnel only
• We regularly review and update our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Download Logs: Retained for up to 2 years for security and analytics purposes
• Email Addresses: Retained until you unsubscribe or request deletion
• Server Logs: Typically retained for 30-90 days

You may request deletion of your personal information at any time by contacting us at contact@guideai.online.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate information
• Right to Erasure: You can request deletion of your personal information
• Right to Object: You can object to processing of your personal information
• Right to Data Portability: You can request your data in a portable format
• Right to Withdraw Consent: If you provided email consent, you can withdraw it at any time

To exercise any of these rights, please contact us at contact@guideai.online. We will respond to your request within 30 days.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Currently, we do not use any third-party analytics, advertising, or tracking services on our software.

9. Children's Privacy

Our website and software are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our website, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Additional Information for Specific Regions

13.1 European Economic Area (EEA) and United Kingdom

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR:

• You have the right to lodge a complaint with your local data protection authority
• Our legal basis for processing is your consent (when provided) and our legitimate interests (website security and analytics)

13.2 California, United States

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete personal information we have collected
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights